3.2×
Average conversion improvement
Firms convert more enquiries once response times and ownership are visible.
67%
Time saved on reporting
Weekly executive reports are generated and delivered automatically.
94%
Enquiry visibility increase
Every channel captured in one pipeline — nothing lost in inboxes.
Everything your firm needs to convert more
From first enquiry to retained instruction — complete visibility and accountability.
Centralised Enquiry Capture
Every enquiry, from every channel — phone, email, web form and live chat — structured and tracked in one intelligent pipeline. No more spreadsheets or lost leads.
Pipeline Status Tracking
Follow every enquiry from first contact to instruction. Instant visibility on bottlenecks, delays and conversion gaps.
Fee Earner Performance
Monitor response times, conversion rates and follow-up quality by individual fee earner, team or office — against targets you set.
Automated Weekly Reports
Executive-ready reports generated and delivered automatically every Monday. Leadership sees what matters without chasing data.
Service Line & Channel Analytics
Break down performance by practice area and marketing channel. Spot growth opportunities and declining sectors before they hit revenue.
Secure & UK-hosted
Role-based access, full audit trails and encrypted storage built for SRA compliance and GDPR accountability.
Live in a day
No lengthy implementation project. Connect your channels, add your team and start tracking enquiries the same afternoon.
01
Connect your channels
Web forms, inbound email parsing, live chat and a public API feed enquiries straight into the pipeline. Your CMS stays where it is.
02
Track every enquiry
Assign owners, set SLAs and watch status move from new to contacted to instructed — with response times captured automatically.
03
Act on the intelligence
Conversion analytics, alerts and a GenAI COO layer tell you what's slipping, who's slow and where the revenue is going.
Ask your data anything
Our AI analyses your live enquiry data in real time. Surface declining service lines, identify fee earner bottlenecks, compare offices and get proactive risk alerts — all in plain English.
- "Which fee earner has the longest average response time?"
- "Show me conversion trends for family law this quarter."
- "What's driving the drop in corporate enquiries?"
Based on Q1 data, personal injury enquiries are up 23% but conversion has dropped 8%. The bottleneck appears to be follow-up speed — average first response is 4.2 hours vs. your 1.5-hour target. Fee earners in the Birmingham office are 2.1× slower than Manchester.
Simple, transparent pricing
All prices exclude VAT. Paying annually saves 20% on the base plan and onboarding fees are waived — additional fee earners and offices are charged at the standard rate.
Capture
Never lose an enquiry again.
For small firms where enquiries land in one inbox and one person's diary. Capture logs every enquiry, tracks response times, and flags anything going overdue — so nothing slips through because everyone's busy.
£149/month + VAT
£1,430.40/year ex VAT if paid annually — save 20%
1–5 fee earners · price updates automatically. 20+ fee earners? Choose Convert.
- Unlimited enquiry logging
- Real-time pipeline & dashboard
- Up to 19 fee earners, priced in bands
- Onboarding £295 ex VAT — waived on annual
- Email support
Convert
See who converts — and why.
For firms managing enquiries across teams and practice areas. Convert shows which fee earners follow up fastest, which channels actually deliver instructions, and which offices are pulling ahead — turning enquiry data into a weekly management routine, not a mystery.
£549/month + VAT
£5,270.40/year ex VAT if paid annually — save 20%
Base includes 20 fee earners, then £20/mo each (not discounted on annual).
- Everything in Capture
- SLA & response-time tracking
- Fee earner benchmarking
- Service line & channel analytics
- Automated weekly reports
- 100 GenAI credits / month
- Onboarding £495 ex VAT — waived on annual
Command
Ask your firm's enquiry data anything.
For multi-office and larger firms that need board-level answers, not just dashboards. Command adds a GenAI layer that diagnoses performance gaps, flags what needs attention, and delivers an executive-ready digest — so leadership walks into every meeting already knowing what matters.
£1,199/month + VAT
£11,510.40/year ex VAT if paid annually — save 20%
Unlimited users. 5 offices included, then £50/mo each (not discounted on annual).
- Everything in Convert
- GenAI COO layer & AI diagnostics
- Office comparison reporting
- Unlimited users
- 1,000 GenAI credits / month
- Onboarding £795 ex VAT — waived on annual
- Priority support
One-off setup & onboarding
Optional. Self-serve setup is free and most firms are live within a day. All setup fees are one-off and exclude VAT.
Starter onboarding
£295one-off + VAT
Account setup, configuration walkthrough and a single training session.
Pro onboarding
£495one-off + VAT
Full setup, historical data migration and two training sessions for your team.
Enterprise onboarding
£795one-off + VAT
White-glove setup, custom integrations and a dedicated training programme.
All prices shown exclude VAT. VAT is added at checkout at the prevailing UK rate.
Frequently asked questions
Everything firms usually ask before starting a trial.
What is IntelligenceIQ and who is it for?
IntelligenceIQ is an enquiry intelligence platform built specifically for UK law firms. It centralises every inbound enquiry - whether it arrives by phone, email, web form, or live chat - into a single pipeline, giving fee earners and managers real-time visibility over what's coming in, who's handling it, and whether it's converting into instructions.
How is this different from our case management system?
Your CMS is built for managing active matters. IntelligenceIQ sits upstream - it captures and tracks enquiries before they become clients. It gives you the conversion data, response time compliance, and channel attribution that no CMS is designed to provide. The two systems complement each other, and IntelligenceIQ can sync outcomes back to your CMS automatically.
Do we need to replace any existing software?
No. IntelligenceIQ sits alongside your existing tools. It connects (in beta) to platforms like Clio, Filevine, LEAP, Access Legal, DPS Spitfire, and Proclaim so data flows between systems without your team rekeying anything.
How long does it take to get set up?
Most firms are live within a day. You configure your service lines, add your team, and start logging enquiries immediately. If you opt for white-glove onboarding, our team handles the full setup including data migration, webhook configuration, and a guided setup call.
Is there a free trial?
Yes. Every new firm gets a 7-day free trial on the Capture tier with no credit card required. You get full access to the enquiry pipeline, dashboard, and settings so you can see exactly how the platform works for your firm before committing.
How does the credit system work?
Credits power the AI features - things like the GenAI COO Dashboard Analysis, automated AI digests in your weekly report, and intelligent alert surfacing. The Capture plan includes no credits, the Convert plan includes 100 credits per month, and the Command plan includes 1,000. You can top up at any time. Standard features like enquiry logging, analytics, and team management never cost credits.
Is our client data secure and GDPR compliant?
Yes. All data is stored securely and scoped strictly to your firm - no other firm can ever access your data. The platform is built with SRA compliance and GDPR accountability obligations in mind, including a full audit trail of every action taken, soft-delete data retention policies, and GDPR-compliant data export controls.
Can we control what our team can see?
Yes. IntelligenceIQ has granular role-based access. Fee earners see only their own enquiries by default. Admins can grant additional access to individual team members as needed. Sensitive billing and settings areas are admin-only.
What happens to our data if we cancel?
Your data is retained for 90 days after cancellation. During that window you can export a full CSV of all your enquiries. After 90 days the data is permanently deleted. You will receive email reminders at cancellation, day 60, and day 85 before any deletion occurs.
Which subscription plan is right for us?
Capture starts at £149/month ex VAT for 1-5 fee earners (£229 for 6-10, £329 for 11-19) and is ideal for smaller firms wanting to centralise and track enquiries. Convert starts at £549/month ex VAT, including 20 fee earners with £20/month for each additional fee earner, and adds performance analytics, fee earner benchmarking, and service line reporting. Command is £1,199/month ex VAT with unlimited users and up to 5 offices (£50/month per additional office), adding executive-grade AI diagnostics and automated COO-level insights. Paying annually saves 20% on the base plan - Capture 1-5 fee earners is £1,430.40/year ex VAT, Convert is £5,270.40/year ex VAT and Command is £11,510.40/year ex VAT. Additional fee earners and offices are charged at the standard rate and are not discounted. Onboarding fees (£295, £495, £795 ex VAT) are waived on annual plans.